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Q: How long does it take to receive my order?
A: Shipping and delivery times vary depending on the destination. Typically, orders are processed and shipped within 3-7 business days. Delivery times range from 3-4 business days for domestic orders (Portugal) and 3-5 business days for EU orders. We are working on worldwide shipping, and should have news soon. Subscribe to our newsletter to make sure you don't miss it!
Q: Do you ship internationally?
A: Yes, we ship our products worldwide. However, please note that shipping costs and delivery times may vary depending on the destination and any applicable customs or import duties are the customer's responsibility.
Q: What payment methods do you accept?
A: We accept payment through major credit cards and PayPal. You can securely complete your purchase using your preferred payment method during the checkout process.
Q: Can I return or exchange a product if I'm not satisfied?
A: Yes, we offer a 14-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund. Please read our Exchange & Return Policy and contact our customer support at [email protected] to initiate a return.
Q: Are shipping costs refundable for returned items?
A: No, shipping costs are non-refundable. And if you return an item, you will be responsible for the shipping costs associated with the return.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery.
Q: How can I contact your customer support?
A: For any questions, concerns, or assistance, you can reach our customer support team by emailing us at [email protected]. We strive to respond to all inquiries within 48 hours.
Q: Are your t-shirts eco-friendly?
A: Yes, we are committed to sustainability. Our t-shirts are made from 100% cotton, a natural and renewable resource. We also strive to minimize waste in our packaging and shipping processes.
Q: Do you offer customisation or personalised designs?
A: Currently, we do not offer customisation or personalised designs. However, we regularly introduce new designs and collections, so be sure to check our website for the latest offerings.